Returns, refunds and/or cancellations are not currently allowed for online purchases.
If you received your item(s) damaged or have an issue with sizing, please contact our support team through our website at firstname.lastname@example.org within 7 days of the order's delivery date.
All exchanges must be authorized by us before sending merchandise back. The merchandise must not be worn, altered or washed.
You will be required to return the merchandise in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Austin Mahone.
Using a tracking number is highly recommended to ensure your exchange does not get lost or misplaced. We are not responsible for lost or stolen packages.
Please include your order number, name, and email so we can contact you. After receiving the merchandise, we require up to 7-10 business days to process the exchange.
You will receive an email with your tracking information once it becomes available. Please allow a few days for the tracking number to become active, so you can accurately track your package.
Please Allow 7-10 Business Days For Domestic Orders.
Please Allow 10-21 Business Days for International Orders.
All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process.
Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Austin Mahone will not provide any form of refund nor reship the order.