Policies

Exchange Policy

Returns, refunds and/or cancellations are not currently allowed for online purchases.

Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.

If you received your item(s) damaged or have an issue with sizing, please contact our support team through our website at support@specialdeliveryla.com within 7 days of the order's delivery date.

All exchanges must be authorized by us before sending merchandise back. The merchandise must not be worn, altered or washed.

You will be required to return the merchandise in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Austin Mahone.

Using a tracking number is highly recommended to ensure your exchange does not get lost or misplaced. We are not responsible for lost or stolen packages.

Please include your order number, name, and email so we can contact you. After receiving the merchandise, we require up to 7-10 business days to process the exchange.

Shipping Policy

You will receive an email with your tracking information once it becomes available. Please allow a few days for the tracking number to become active, so you can accurately track your package.

Please Allow 7-10 Business Days For Domestic Orders.

Please Allow 10-21 Business Days for International Orders.

All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process.

Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Austin Mahone will not provide any form of refund nor reship the order.

Terms of Use

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

What information Austin Mahone collects

Austin Mahone collects personal data from visitors to the website who register their information. We also use web statistics tools and track IP addresses so we can improve our services and enhance your online experience. Austin Mahone does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register for you. Please do not submit any personal details if you are under eighteen.

How Austin Mahone uses information you provide

If you give us your personal information, we will use this information to register you with our website, to administer our website services. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you.

Does Austin Mahone share your information with others?

Austin Mahone does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non-Austin Mahone entity. Austin Mahone may share client information within the Austin Mahone organization, including other commonly-owned brands, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our website and provide our client communications, Austin Mahone contracts with selected third parties. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting Austin Mahone in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Austin Mahone is acquired by another entity, information about AustinMahoneShop.com clients may be made available to the new entity.

About security

AustinMahoneShop.com uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

About cookies

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. AustinMahoneShop.com uses cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software.

Acceptance of privacy policy and modifications

By accessing and using the AustinMahoneShop.com website, you consent to our collection, use and disclosure of your information as described in this privacy policy. Austin Mahone reserves the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Contact us

If you have any comments or queries regarding our privacy policy, please write us at this address:

Austin Mahone Shop
6907 Hayvenhurst Ave.
Van Nuys, CA 91406